March 12, 2018 - Solving the Software Dilemma by Brandy Brimhall

I enjoyed seeing so many of you at Homecoming 2018!  In the documentation and recordkeeping sessions, software continues to be a common question among practices.  I would love to help with this and as such, have put together this short article to give you a step in the right direction!
 
 

It's difficult to know where to start when selecting the best software for your practice.  With dozens of selections to choose from, making the right choice can be a daunting task.  For new or established practices looking to implement or upgrade software into their practice scheme, there are some general need-to-know factors that will help better prepare you for evaluating and choosing the software program best suited for your needs.
 
Software companies have sales representatives that you may have communicated with in effort to learn some of the features of a particular program.  One key thing to keep in mind is that sales representatives, while necessary and usually very informative, generally have one primary goal in mind...to make a sale.  While there is absolutely nothing wrong with this, keep in mind that YOU are ultimately responsible for the decision of which software to purchase.  No sales rep will know your practice's needs as well as you.  One obstacle that practices sometimes encounter, is being "sold" and then discovering afterward that the choice made was in fact not the best one for the practice. 
 
Software is an investment, with all-inclusive software programs costing thousands of dollars.  While the investment is necessary and worthwhile, owners/providers aren't usually going to be willing to make that investment very often.  Unlike some things, where if a mistake is made, you simply try again, it isn't that simple if the mistake is software.  In addition to the financial investment, the investment of time is something to consider as well.  There is a learning curve with software, necessary training and a normal loss of productivity early on while providers and teams learn the ropes with the new program.  To prevent unnecessary loss of time or inefficiency in systems, this too must be taken into consideration when making a software selection.
 
Software is vitally important to your practice, being one of the primary components of a solid foundation for practice structure and growth.  Many office systems and procedures are designed by, or even sometimes dictated by, the capabilities and limitations of software.  Fortunately, many software programs now have advanced customization features that really do allow a practice the ability to make alterations or improvements that are best suited to them.  After all, most practices aren't exactly the same and there are different preferences, needs and ideas that doctors and staff have in mind for their own practice functionality and efficiency. 
 
Customer service matters a lot.  A changing industry, software updates and usability improvements, along with so many varieties of practice systems and procedures offered, makes it almost a guarantee that you will need to reach out to a reliable customer service agent more than once.  When selecting a software for your practice, feeling confident in their customer service qualities is going to play a large role in your final software selection.
 
As a first step when making a software selection, it is critical to have some clarity as to what really YOU need and want.  It isn't necessary to have a crystal-clear vision of this, but a general idea will likely save you time and possibly money as well.  It is very easy in a software demo to get lost in the “bells and whistles” and neglect those pieces that are priorities to you.  Importantly, having a clear vision of needs and wants doesn't mean just the doctor or owner - it means the entire practice.  Every person that uses or will be using the software in the practice should have input.  This will help to determine from several angles what the specific software needs are for the practice. 
 
Over the past almost 19 years, I have spent a lot of time evaluating software programs, going through demos, making suggestions, implementing in our own practices and others as well.  As you might imagine, I have learned that there is no one-size-fits-all when it comes to practices.  In other words, there is no one software that is going to be the perfect match for every practice.  Additionally, I have learned the hard way that there are questions practices just don’t often always realize they should be asking when “interviewing” a new software program.  To make it easier for myself at that time, I created a ‘Software Interview’ document that I used to help guide myself through a software demo/interview.   The ‘Software Interview’ document simply serves as a guide to prevent overlooking critical need-to-know items and to help you determine your specific software needs. 
 
So, if you find that you are in search of an improved software platform for which to manage your practice patients and systems and are seeking recommendations for quality software programs, I would be happy to make a recommendation to you based upon your practice type and quality software that I have carefully evaluated myself.  In addition, upon request, I will also provide the Software Interview document to help you make the best software selection for your practice.
 
For software recommendations and the ‘Software Interview’ document, send an email with this request to [email protected].
 
 
Brandy Brimhall, CPC, CMCO, CCCPC, CPCO, CPMA

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This is my story and I will tell it as it unfolded.  I worked for my Father, who was a general contractor from my early years. In fact, I worked for him most of my life before entering Chiropractic College in my 20’s.  I lived in Arizona at that time and worked and played in the sun continually.  My family heritage is German and English, with blonde hair, blue eyes and fair skin the norm.  Being a typical boy in my youth and a teenager, I did not listen to any recommendations of wearing a hat or protective clothing.

In my forties I started to show very tender areas on my face and hands.  I did not have it medically treated but their diagnosis was skin cancer.  I had heard Black Salve, a combination of herbs would tell me quickly if it was some sort of cancer.  I was told Black Salve did not react with normal tissue but if not normal, the area would begin to burn, sting, swell and abnormal cells would begin to die off.  That is exactly what happened in my case and self-treatment.  The process with increasing pain lasts for over a month.

I was told these dead cells and tissue would then go deeper and deeper and finally pull out by the roots and then sluff off.  That is exactly what happened to me.  I removed four areas from my face with this procedure through the years and that many on my hands as well.  I will include pictures in this article for you to see on the hands.  The ones of the face are much more severe and I will spare you the viewing.  I will state it felt like a pick ax was buried in the involved areas and burned intensely.
 

A few weeks ago, I felt a spot on my hand that I well recognized from my previous experiences.  These areas become very tender with increased pain if you press.  They are painful unlike other types of discomfort I have experienced.  They are a deep pain and relentless once you put the salve on them. Had I put Black Salve on this are, the results would have been the same severe pain, debilitation and sleepless nights I had experienced every other time.

Because of my recent experience with and research on the CBD Oil, this time dabbed the oil on the irritated area three times per day instead of applying the Black Salve.  I took five drops under the tongue, twice per day.  I held it in my mouth for at least a minute or two before swallowing.
 
I am joyous to say, the area of inflammation and pain began to subside almost from the first day.  There has been no pus form and no increasing pain and tissue destruction as before.  The area has healed internally with very little visible evidence of the process.  Again, the opposite from the Black Salve treatment regime.
 

After 16 days the lesion is 98% gone and the pain diminished by 97%.  You can hardly see where it was and there will be no scaring like before with the Black Salve treatment.  The salve and its tissue destruction always left a scar with the herbal treatment.

I cannot say I have ever used a nutrient that has given me such incredible results as the CBD Oil.  I use all of the nutritional support I ever did with myself and patients but have added the cannabinoids to a far reaching favorable affect. There is much to be learned and experienced with further research and application.  The MagnaNutrient CBD Oil is the one I'm using.
 

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